Frequently Asked Questions

We will continually update the FAQs, if there is something you are not clear about, please do contact us and, as well as helping you, we will include it here to help others.

Do Sarah Greens Organics deliver to my area?
We are based in east Essex - please use the delivery look up feature that will appear when you press the new customer signup button to find out if we deliver to your postcode. If you live outside our delivery area, consider whether we could deliver to your workplace instead. Maybe you know someone who might be willing to act as a drop-off point or there may be an existing host we could add you to.  If your postcode is rejected by our delivery lookup and neither of the above two options work for you please do contact us - we might be able to help!

Is there a delivery charge?

As of the week commencing 12th July 2022 there will be a delivery charge of £1.25 per delivery for all Essex deliveries including Collection Points.  The delivery charge will be automatically added when you check out your order on the website

How does Likes / Dislikes work?
We want our customers to get what they like in their boxes or more to the point we don't want to give you something you don't like! The system is intelligent in that it will compare your Likes / Dislikes to the Box Contents for the order week and will only publish on your label your preferences according to those contents. For any items NOT REQUIRED weekly, fortnightly or for any other frequency you MUST add them to the Dislikes, this is because the Likes part of the system does not deal with frequencies. For example: if you only want Potatoes in your box Fortnightly put them in the Dislikes section and select frequency. 

How does the card payment system work?
All major credit and debit cards are accepted for online payment via Sagepay on our website. Your card details will be stored securely on the Sagepay system.
Your card will be debited on a Friday after we have delivered all the organic vegetable boxes and orders for the week.

Can Sarah Greens Organics deliver my order even if I am not in?

Yes – do let us know of any delivery instructions, this could be where to leave your box if you are not at home.

Why do I have to order in advance from Sarah Greens Organics?
We harvest the vegetables to order. We need time to plan and harvest and pack the vegetables, we also need to place orders with our other suppliers.

Are the organic vegetables grown at Sarah Green's Organics?
We put our own organic vegetables in the boxes, so you get the freshest, most local food possible!

Mushrooms are grown in Suffolk and fruit is sourced from an organic supplier. However, from time to time we may need to buy in from other organic suppliers due to seasonal shortages.

What happens if I receive some bad veg?
Our packers take great care to ensure you receive quality produce but if you receive anything you feel is below standard please do contact us so we can put it right.

What happens when I am on holiday?
You can suspend your orders for forthcoming weeks by logging in to your account online and suspending the relevant orders, alternatively do contact us if you need any help or want us to apply the changes for you.  

What happens if I want to change the size of my box (for example) for one week only but I would like to keep my regular order for other weeks?
(This could be something you may wish to do during holiday times such as Christmas, Easter etc, some customers like to increase their box size)
If you have a regular order you will need to suspend the week/s you wish to change your box size, once you have done this go to the SHOP and add items to your basket. Go back to your account and check your order summary.  

What is the deadline for orders in the same week?
Currently the deadline for all orders in the same week is on 11am on a Monday. Once the deadline has passed you will no longer be able to modify your order. In 'exceptional circumstances' you may be able to have your order modified after the deadline but this is at the discretion of the Company (Sarah Greens Organics). 

Why can't I change my address details on the new website?
As we limit the area we deliver in you will need to request any change of address  this is so we can check to see if it still falls within our catchment. Please DO NOT re-regsiter, just contact us and we will advise you. If you know you are going to be moving it may be a good idea to contact us as soon as you know your new address, that way we can check in advance for you.